This Shipping Policy applies to all purchases made through www.thegentlemansdominion.com, operated by Sovereign House Publishing Pty Ltd (ABN: 72 686 237 856 | ACN: 686 237 856). By placing an order through our website, you agree to the terms outlined below.

1. Order Processing

Orders are typically processed within 2–5 business days (excluding weekends and public holidays) from the date of purchase. Processing times may vary during peak periods, promotional events, or due to supplier availability. We reserve the right to extend processing time without prior notice.

2. Shipping Times

Shipping times depend on the destination and the supplier’s fulfillment process. Estimated delivery times:
- Australia: 7–21 business days
- United Kingdom: 10–25 business days
- United States: 10–25 business days

Delivery timeframes are estimates only and are not guaranteed. Sovereign House Publishing Pty Ltd is not liable for delays caused by third-party carriers, customs clearance, or events beyond our control.

3. Tracking and Fulfillment

Orders may be shipped from multiple locations, depending on product availability. Tracking numbers will be provided where available. It is the customer’s responsibility to ensure the shipping address is correct at the time of purchase. We are not liable for lost packages due to incorrect address information.

4. Customs, Duties, and Taxes

International shipments may be subject to import duties, customs fees, and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees. We do not accept responsibility for delays or rejections due to customs processing.

5. Lost or Delayed Deliveries

Once an order has been shipped, Sovereign House Publishing Pty Ltd is not liable for any lost, stolen, or delayed packages. Customers are responsible for contacting the carrier directly with any delivery concerns. In the event of a lost item, we may assist in lodging a claim with the shipping provider, but no guarantees are made regarding replacements or refunds.

6. Non-Delivery or Return to Sender

Packages returned to us due to incorrect address, unclaimed delivery, or refusal to pay duties will not be automatically refunded. We may offer to reship the item at the customer’s expense. All returned packages remain the responsibility of the customer.

7. Policy Updates

We reserve the right to modify this Shipping Policy at any time without notice. Changes will take effect immediately upon posting to the website.

8. Contact

For questions or concerns regarding shipping, please contact us at:
info@sovereignhousepublishing.com
www.sovereignhousepublishing.com